Umbrella or main platform for the government to provide a wide range of services – umang or Unified Mobile App New Age Governance – Voice support coming soon. According to the Economic Times (ET), queries on the Umang app will soon be answered via voice-based commands.This means something like Amazon Alex and Apple Siri, the Umang application will also respond to the user’s query. “Ask the UMANG voice chatbot coming soon on the UMANG website, which will provide users with chat and voice search options,” said a tweet from the official handle of the UMANG app.
bangalore perceptual artificial intelligence Research Pvt Ltd has reportedly been selected to enable the feature for over 100 services on the platform. Ministry of Electronics and IT (MeitY) officials told ET that the company was selected after being the lowest bidder for the contract. Over the next three months, Senseforth AI will deploy English and Hindi voice and chatbots on Umang. This means that answers will initially be available in Hindi and English. The government plans to add other languages, including Malayalam, Tamil and Telugu, in the coming months.
In terms of services, popular services such as EPFO, blood bank, passport, PAN card, and driver’s license are said to have been shortlisted.
For those unaware, MeitY’s Digital India initiative provides citizens with multiple government services through the UMANG mobile app, website, SMS short codes and UMANG free IVR. Currently, UMANG supports 12 major Indian languages in addition to English.